Privacy notice
This notice explains how CGEN Care Group Limited (“CGEN Care”, “we”, “us”) uses personal information collected through this website. We are the controller of that information under UK data protection law. Our company number is 16153299 and our address is Anna House, 214-218 High Rd, London, N15 4NP.
Questions about this notice or your information can be sent to hello@cgencare.com.
What we collect
When you use the contact form or email us, we collect what you choose to give us:
- your name, organisation, email address and telephone number;
- the type of enquiry, and your message;
- for enquiries about a sale or an opportunity, details of the care home or business, such as its name, location, number of beds and type of care.
Like most websites, our hosting provider also records technical information when you visit, such as your IP address, browser type and the pages requested. This is used to keep the website secure and working.
Please do not include personal information about residents, service users or colleagues in your message. We do not need it to begin a conversation.
Why we use it, and our legal basis
- To respond to your enquiry and, where relevant, discuss a possible acquisition, partnership or introduction. Our legal basis is legitimate interests: it is in both our interests that we can reply to you properly.
- To keep the website secure and working. Our legal basis is legitimate interests.
- To meet legal obligations, for example responding to a lawful request from a regulator or court. Our legal basis is legal obligation.
We do not use the information you send us for marketing, and we do not sell it.
Who we share it with
Enquiries are handled by a small team at CGEN Care. We may share information with:
- the companies in our group, Stow Healthcare and St Matthews Healthcare, where your enquiry concerns them, for example a question about a home or a role;
- service providers who host and support this website and our email, acting on our instructions;
- our professional advisers, where needed to deal with your enquiry; and
- regulators, courts or law enforcement where we are legally required to.
Where a provider processes information outside the UK, we make sure an appropriate safeguard is in place, such as an adequacy decision or the UK International Data Transfer Agreement or Addendum.
How long we keep it
We keep enquiries for as long as we need them to deal with your request and any follow-up. If no relationship follows, we normally delete them within 24 months of our last contact. If we do business together, we keep records for as long as the law and our legitimate business needs require.
Your rights
You have the right to ask us for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to receive it in a portable format. These rights have some limits. To use any of them, email hello@cgencare.com.
If you are unhappy with how we have handled your information, please tell us first so that we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes
We may update this notice from time to time. The date at the top of this page shows when it was last changed.
Cookies
This website does not set cookies, and it does not use analytics, advertising or tracking technologies. We do not store anything on your device other than what your browser needs to display the pages, so there is no cookie banner to accept or decline.
Fonts
The website’s typefaces are currently loaded from Google Fonts. When a page loads, your browser requests them from Google’s servers, so Google receives your IP address. No cookies are set as part of this.
Links to other websites
Our care groups, Stow Healthcare and St Matthews Healthcare, run their own websites, and those sites have their own cookie and privacy notices. We are not responsible for other organisations’ websites.
If this changes
If we later add analytics or any other technology that stores information on your device, we will update this page first. Where the law requires your consent, we will ask for it before anything is used.
Website terms
These terms apply to your use of this website, which is operated by CGEN Care Group Limited, company number 16153299, Anna House, 214-218 High Rd, London, N15 4NP. By using the website you agree to them. If you do not agree, please do not use it.
About the information here
The content of this website is general information about CGEN Care. We take care to keep it accurate, but we do not guarantee that it is complete or up to date. It is not legal, financial or investment advice, and you should not rely on it as such.
Nothing on this website is an offer to buy any business, property or asset, or an invitation to make one. Getting in touch with us, or discussing a possible sale or partnership with us, does not commit either side to anything unless and until a separate written agreement says so.
Care services
CGEN Care is the owner and operator behind the care groups shown on this website. Stow Healthcare and St Matthews Healthcare provide care under their own names and run their own websites. For information about a home, a service or a role, please use their sites. Please do not use the contact form for urgent or clinical matters.
Intellectual property
The design, text and logos of this website belong to CGEN Care Group Limited or are used with permission. Photographs and the names and logos of Stow Healthcare, St Matthews Healthcare and their homes belong to their respective owners. You may view the website and share links to it. Please do not copy, reproduce or reuse its content for other purposes without our written permission.
Using the website
Please use the website lawfully and do not try to interfere with it, disrupt it or gain unauthorised access to it. We may change or withdraw any part of the website at any time and do not promise that it will always be available or free from errors.
Links
The website links to other sites. We do not control them and are not responsible for their content or practices.
Our responsibility
Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for any loss arising from your use of, or reliance on, this website, and the website is provided on an “as is” basis.
Governing law
These terms, and any dispute arising from them or from your use of the website, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. We may update these terms from time to time; the date at the top of this page shows the latest version.
Questions about these terms can be sent to hello@cgencare.com.
